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Legal

Privacy Policy

Last updated: April 29, 2026

Introduction

Idem Homes (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.idemhomes.com, fill out a form on our site, call us, or otherwise interact with our business.

By using our website or providing your information to us, you agree to the practices described in this Policy.

Information We Collect

We collect information you provide directly to us when you fill out a form, request a cash offer, call us, or email us. This typically includes:

  • Name
  • Phone number
  • Email address
  • Property address, city, condition, and type
  • Selling timeline and any notes you provide
  • Communication preferences (SMS, calls, email)

We may also automatically collect technical information when you visit our website, including IP address, browser type, device type, pages visited, and timestamps. We use this for security, analytics, and to improve our site.

How We Use Your Information

We use the information you provide to:

  • Respond to your property inquiry and prepare a cash offer
  • Communicate with you about your property and our services
  • Send you SMS messages, place phone calls, and send emails — only through the channels you’ve consented to
  • Comply with legal obligations and protect our legal interests
  • Improve our website and services

SMS / Text Message Consent and Privacy

We do not share, sell, rent, or transfer your phone number, SMS consent, or any related opt-in data to third parties or affiliates for marketing or promotional purposes.

Your SMS opt-in data and consent are used solely by Idem Homes to communicate with you about your property inquiry and our services.

When you check the SMS/call consent boxes on our website, you agree to receive text messages and phone calls from Idem Homes at the phone number you provided. Our consent structure is split into two categories so you can choose which types of communications to receive: (1) transactional or conversational communications related to your property inquiry — such as property details, responses, and appointment confirmations; and (2) marketing communications — including property offers, promotions, and other real estate-related marketing. You can opt into one, both, or neither. Message frequency varies based on the conversation. Standard message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance.

You can opt out of SMS communications at any time by replying STOP to any message. You can also reply HELP for help. Opting out of SMS does not affect your ability to receive phone calls or emails if you’ve consented to those channels separately, and it does not affect any active property transaction.

For full SMS terms, see our SMS Terms.

How We Share Your Information

We share your information only in these limited circumstances:

  • Service providers who help us operate our business (such as our CRM, communication tools, and email delivery providers) — under confidentiality and data-protection obligations.
  • Legal requirements — when required by law, subpoena, or to protect our legal rights.
  • Business transfers — in connection with a merger, acquisition, or sale of business assets, with appropriate notice to you.

We do not sell your personal information. We do not share your phone number, SMS consent, or any opt-in data with third parties or affiliates for their marketing.

Cookies and Tracking

Our website may use cookies and similar technologies for essential site functionality and analytics. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Choices

You can:

  • Opt out of SMS by replying STOP to any text from us
  • Opt out of phone calls by asking to be removed from our call list
  • Opt out of emails by clicking the unsubscribe link or replying to ask for removal
  • Request access to, correction of, or deletion of your information by contacting us

Children’s Privacy

Our services are not directed to anyone under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

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